With the press of a single button, the stem of the Unagi can be folded effortlessly making the scooter that much more portable.
The scooter can be folded down by pulling down on the two grey tabs found at the bottom, and on the sides of the Unagi Model One. With these two tabs pulled down, the stem of the scooter should now be free to fold. Once the stem of the scooter has been folded to the lowest position, please release the grey tabs which will lock into place once the scooter is completely folded.
I can't unlock the hinge on my Unagi Model One, what can I do?
Often, this can be a result of overtightening of a screw on the stem of the scooter. Thankfully, this is an easy fix, with the only required tools being a 4mm hex driver. On the stem of the scooter, just below the hinge and facing the user is an oddly shaped bracket with a hex head screw. This hex head screw will likely be the culprit to why the hinge is too tight to release. All that needs to be done now is to loosen this screw very slightly.
I'm still having issues, who do I contact?
Please just submit a ticket below with all the necessary details and one of our customer service assistants will be with you shortly.